Chapter six:
Access to services and shelter provision in Pakistan
A key task for the study was to identify service provision in Pakistan available to women fleeing domestic violence and to evaluate how accessible these services were. The main aim of the shelters there is to provide safety to women fleeing different forms of violence, usually for a maximum period of three months (unless there are exceptional circumstances). During this period they are provided with legal assistance, healthcare, food and clothing (within the financial constraints experienced by the majority of the shelters).
6.1 Introduction and rationale
Overall it was our impression that, whilst the shelters are under resourced (some of them acutely so), they have been able to implement some good practices, for example, in some cases offering in-house counselling and psychological support. Legal assistance is also immediately available to women from female lawyers present at the crisis centres, or from lawyers based in the same building as the crisis centres. Fieldwork observations indicated that women in some shelters are encouraged to develop skills that will empower them, with some shelters offering in-house training on a wide range of issues to raise awareness of women’s rights. Many of the women fleeing violent situations have never made choices or decisions about their lives but in some of the shelters that were visited there was support for women to take control of their lives and make decisions or choices affecting them.
Like many other nations, Pakistan is a country with clear class distinctions in which people can be categorised as very poor, working class, middle class and elite. Knowledge of, and access to, services depends on where a woman is fleeing from, her financial circumstances and her level of education. The majority of women fleeing domestic violence come from rural areas where there is very little awareness of women’s rights and often very poor service provision for the women.
6.2 Accessing shelter
It was noted from observations in Lahore that some women had travelled hundreds of miles to access services. Prior to reaching a crisis centre a number of women went to Data Saab (a shrine) because they were not aware of the services available for women fleeing violence. Women often go directly to the shrines to seek some form of shelter and may stay there for two to three days. In Pakistan there are many famous shrines, for example, the Imam Bari in Islamabad. These are used by women as a first port of call because they are open twenty four hours a day, and free food is provided and people can stay for as long as they want.
While at Data Saab, women are advised by female visitors to go for assistance to ‘Hina’ or ‘Asma’, two lawyers who are well known figures amongst the public because of their high profile work in the field of women’s rights who also happen to run a crisis centre and shelter. These two names figure frequently across different regions of Pakistan. This is not only an indicator of their renown but also of the limited number of similar services within Pakistan.
6.2.1 Initial assessment
A crisis centre is the first stage of contact for a woman before admission to a shelter. Crisis centres play a crucial role in assessing a woman’s needs and the risks she faces. A woman is never turned away without a full assessment of her case. If necessary, immediate action is taken to protect her. Lawyers, advice workers and counsellors are available to offer immediate support to women at the centres.
After the initial assessment the woman is then referred to a shelter. Crisis centres and shelters in Pakistan vary in their policies and practices, though they have several factors in common.
Below is an examination of the role of a crisis centre where the researcher did an internship.164
This crisis centre is based at the AGHS Legal Aid Cell (a lawyers firm) and is open six days a week. It accepts referrals from all over Pakistan, including self referrals. When a woman arrives at the centre a worker carries out an initial assessment of the case and if appropriate refers the matter to Dastak (a shelter) or another agency.
Observation (with permission from the participants) of the initial interview confirmed that the woman is asked why she is fleeing from her family, the nature of violence she has endured, how far she has travelled to arrive at the shelter, who (if anybody) has assisted her, the exact date she left home, and whether she stayed anywhere else before reaching the centre.
If the woman is accepted by the shelter then the worker will immediately inform the family that she is with them. This is done to prevent husbands or families from registering false cases against women or the NGOs which can lead to workers in NGOs being arrested (see section 6. 12). If the family wishes to visit or contact the woman they are told to make arrangements through the office and a meeting will be arranged with the consent of the woman.
It is important to note here that this process is in complete contrast to procedures in UK shelters, where generally the family is not contacted. The crisis centre also assists women with mediation and reconciliation. In the UK refuges, generally speaking, do not engage in mediation or reconciliation work but will support the woman in coming to a decision about her future. The reception area is used as a meeting point where husbands or families can attempt to resolve the disputes amongst themselves or with the intervention of the worker. The crisis centre makes arrangements for the woman to be collected by the shelter warden using the shelter’s transport. The address of the shelter is strictly confidential.
Once a woman has been admitted to the shelter, she is informed of the house rules and if she needs legal assistance she will be referred to a lawyer who attends the shelter’s offices. Having immediate access to a lawyer makes it easier for a woman to seek advice swiftly, (in the UK women sometimes have to wait to be referred to a lawyer, often resulting in long delays before they receive legal advice.).
The study indicated that the ethos of both NGOs and government-run crisis interventions is similar.
In Pakistan the crisis centres and shelters claim never to turn women away if they are a victim of domestic violence. This, too, is in contrast to the UK where refuges have policies of turning women away because of the limitation on the numbers of women they can admit due to health and safety regulations.
6.3 Government shelters Dar-ul-Amans (house of peace)
“The government shelters are sub-jails; they are extremely oppressive and behave like a family patriarch in controlling women. Government shelters say they provide counselling but they are either not there or absent. Help with children is completely absent. I personally have a problem with them as the management look down on the women and in some, women say they are forced to take part in prostitution.”165
Dar-ul-Amans are government-run shelters for women fleeing domestic violence.
They are funded by the provincial governments’ Social Welfare and Women’s Departments. Guidelines on the running of the shelters are issued by these departments.
Admissions to these shelters are only accepted via the courts and police. The maximum period of stay for women is three months but in some cases women can remain at the shelter until their cases are resolved (which can be up to a year).
164 In order to understand how NGOs, crisis centres and shelters function in Pakistan the researcher spent two weeks under an internship at the AGHS crisis centre in Lahore and closely observed two NGO run shelters in Karachi and Lahore as well as spending a total of three months conducting fieldwork interviews. The purpose of the internship was to get an overview of how far women have to travel to reach a service provider and their reasons for fleeing. As the crisis centre operates a drop in service, women from all classes are able to access this.
165 Interview with human rights activist in July 2006
Travel outside the shelter is restricted to court appearances or medical assistance. One of the residents interviewed said: ‘We are not allowed to go out of the shelter unless we have to appear in court’. The women are expected to remain within the confines of the shelter. Food, clothing and accommodation are free. Legal representation is available to women but they have to make a small contribution for the cost of documentation, for example, getting a divorce certificate. The shelters also offer counselling and basic vocational skills, such as, sewing and embroidery.
The Dar-ul-Amans are usually situated in public areas and are sign-posted. They have security guards posted at the entrance of the main gates. The buildings tend to be old and run down with heavy metal fences restricting women’s mobility. A resident, who wished to remain anonymous, said:
“We make tazbi (rosary) here and are desperate to leave the shelter. The charpai (beds) at the
shelter are broken, there are big rats everywhere – they go on plates and we eat out of them and
we also cook there. Women and children get ill and some are dying but no-one does anything – no
one cares. The doctor has to be paid 130 rupees – no-one has that money. We are not allowed out
but they could allow us to go into the garden because we need some fresh air.”
In the shelters visited as part of the research the women had a rota for cooking the meals and cleaning. There were six to eight beds in a room and sometimes up to ten or more women shared a room. Residents discussed how they were prevented for security reasons from using the grounds to relax or take exercise. They shared communal areas and spent much of their time in their rooms or sitting on the veranda. In exceptional cases the Dar-ul-Amans allowed some women to remain with them on a long-term-basis, for example, in situations where they had no family. They also arranged marriages for the residents who had no family, because as one worker said: ‘a woman needs a man to look after her’.
Different seasons also affected the conditions in the shelters. During the summer the conditions within the shelters were extremely poor because the fans or air coolers had usually broken down and were not replaced or repaired, due to lack of resources. In contrast, in winter there was no heating provided. Staff at the Dar-ul-Amans visited confirmed they were under resourced and sometimes the workers paid money out of their own pockets to support the women.
During our second fieldwork visit (May-July 2006) there had been some recent discussion between the government and NGO run shelters to share and develop policies and practices to improve service provision for the women. Unfortunately, the general ethos of the government shelters of treating women as prisoners and running the shelters as sub jails has not helped to move these initiatives forward.
A recent change in policy for both government run and private shelters is that they do not admit boys over the age of five (previously boys up to the age of eleven were admitted with their mothers). As a result the boys are separated from their mothers and sent to the orphanages or madrassas in the locality.
This should be contrasted with UK where some refuges allow boys of up to the age of fourteen years to be admitted with their mothers. (However practices in the UK also vary from refuge to refuge and some have a lower age limit than this).
The policy of excluding boys over the age of five is unfortunate because not only will the child have gone through the traumatic experience of witnessing violence at home but he is then further traumatised by being separated from his mother. Some of the shelters are overcrowded, with poor facilities. There is no key worker system, poor working conditions, no case work supervision, and no training or worker accountability. The workers appear to run the shelters with very little input from trustees except for one shelter where regular meetings were held and there was a regular dialogue between shelter manager and trustees.
In terms of their distribution, the shelters are mainly established in the cities and are used by women from both urban and rural areas, although workers and organisations believed that the majority of the women who use the government and private shelters are from rural areas.
It is relevant to note that the government’s commitment to establishing shelters in Pakistan has been slow. This is further reflected in the inadequate service provision available to women fleeing domestic violence. During our fieldtrips it was difficult to ascertain exactly how many government-run shelters existed in Pakistan. It was claimed that the government had promised to set up shelters in every district, but it was clear that this commitment had not yet been realised.
Local NGOs and shelters were contacted during the research to verify the number of new shelters set up by the government but the information was not forthcoming. One NGO stated that they had asked the Government Department for a list of the new shelters but were informed that such a list was unavailable. In February 2007 we contacted a human rights activist, once again with the intention of obtaining a list of new shelters but she too was unable to access this information. It is can only be surmised that if this information is not available then such shelters as there are can hardly be accessible or well publicised.
6.4 NGO and private shelters
The shelters described below offer indicative examples, rather than an exhaustive list, of those whose provision was researched for the study. They are presented here to indicate the diversity of provision available to women. In addition, there are some other philanthropically-funded initiatives that offer shelter to women. These do not employ workers but provide all basic amenities to support the residents to run the shelters.
To summarise the picture emerging from our analysis so far, in Pakistan shelters for women are seen as a temporary refuge where they can stay until their problems are resolved. This could be in the form of reconciliation, re-marriage or divorce. There is no provision for aftercare work or rehabilitation except for one refuge in Karachi that actively assists women with rehabilitation. This is done in the form of finding work, re-housing and giving financial assistance for a short-term period.
The following shelters run by NGOs and philanthropists were visited. Dastak in Lahore which is funded by international donors, Mera Ghar, a Christian shelter which is funded by the Catholic church, the Edhi shelter house and Ghosa-e-aafiyat, which are funded through private donations or in kind support, and Pannah, in Karachi which is also funded by international donors.
Dastak is the only shelter in Pakistan that allows all women the freedom to leave the shelter between
9. 00am and 5. 00pm. Women can stay out later by prior arrangement with a worker from the shelter. In order to protect the woman and the shelter if a woman fails to return at a time agreed with the worker the police will be informed. A list of women residing at the shelter is sent to the local police station every two weeks.
The shelter has an in-house psychologist and a teacher who provides very basic education to young children. Training in, and awareness of health issues and women’s rights is organised within the shelter as well as vocational training to empower the women.
The maximum period of stay is three months unless women have legal cases or safety issues that go beyond the three months. The building is protected by two armed security guards twenty-four hours a day. There is also a caretaker and warden on the premises. The address of the shelter is strictly confidential and the shelter has its own van to transport women to and from the shelter for legal, medical, reconciliation and mediation appointments.
The women receive free meals, clothing, and legal representation except in some cases where they have to make a small contribution for obtaining documentary evidence and medical treatment. Those who choose to cook or clean are paid for their work by the shelter. At the time of our visits thirty one women plus sixteen children were resident there, mostly from the Punjab, Karachi and NWFP together with a woman from Sri Lanka. The shelter only has the capacity to admit 30 women. The disadvantage of not turning women away is that conditions, even in this example of best practice, were overcrowded and limited by European standards.
Mera Ghar is a Christian shelter in Lahore run by Christian Legal Aid Assistance and Settlement. This shelter only admits Christian women. The cases are referred mainly through their own organisations, churches and some NGOs. The referrals are initially assessed by a worker at CLAAS and, if accepted, the woman is referred to the shelter. The shelter accepts any Christian woman who is a victim of domestic violence or who has been persecuted as a Christian. Women can stay for a limited period and are offered free meals, education, clothing, legal and medical assistance. Their mobility is restricted except when they have to attend court, have medical appointments, or need to attend local schools and colleges or visit relatives.
This was the only shelter encountered in the study that had a strong emphasis on education. Their aim is to empower women through education which will enable them to have better lives. Although the shelter had the capacity to accept up to forty women and children, at the time of our visit it was under-used. Amongst the cases the shelter was dealing with at this time were those of young women who had been abducted, raped and forced to convert to Islam. There were also two young women present who had been persecuted as Christians and had no-one to go to, and nowhere to go. The shelter had also admitted a small number of young children who had been abandoned by their parents.
Children at the shelter are sent to the local school situated nearby. If young children are admitted without the mother, then one of the residents will be allocated the responsibility of caring for them. If a woman needs any psychological assistance arrangements will be made for her consultation. The shelter manager lives on the premises and is also available throughout the day and night.
Another shelter visited in Lahore was the Edhi women’s shelter. This was a newly built shelter accommodating young girls and women fleeing domestic violence. The shelter accepts self referrals. It is funded by private donations such as Zakat.
Women are provided with food, clothing, and medical and legal representation. Basic school education is offered in the mornings and religious education in the afternoons. Mobility is restricted except for court and medical appointments. The women have a rota for cooking, cleaning and caring for young unaccompanied children. The majority of the residents at the time of our visit were young girls from the age of seven to fifteen who had been working as domestic servants and either mistreated or sexually assaulted by the employers. Whilst interviewing the shelter manager a young girl approximately three or four years old was brought in. One of the workers immediately took a photograph of the child to send to the newspapers to trace the parents or family. The child was then sent to the shelter to be cared for by the residents. The researcher was told that the child had been left on a bus from Faisalabad to Lahore. Someone had contacted the Edhi Helpline and the child was rescued and brought to the shelter by the Edhi workers.
The women can remain at the shelter for as long as they want and can leave whenever they want. They are encouraged to reconcile because of the generally held view that women cannot survive without men in Pakistan. There is no aftercare support available to women but women can return to the shelter if they need to. The woman worker in charge said: “there is no need to do aftercare work because if the women needed our services they can always contact us any time or they can return to the shelter.”
Pannah is an NGO run shelter in Karachi, funded by international donors. The shelter is based in the community and guarded twenty-four hours a day. The shelter’s address is also strictly confidential. Referrals are made by NGOs, lawyers and the police. The initial assessment is carried out by the shelter manager and if admitted the women are informed of the house rules. Residents are provided with free meals, medical treatment, education and legal assistance. Mobility outside the shelter is restricted to court appearances, medical appointments and occasionally supervised social outings. In instances where a woman in the shelter is in employment she is granted permission to continue working provided she adheres to agreed times.
The shelter manager reported that she actively participates in key work sessions with individual women and that the children, if not considered at risk, were sent to local schools, although this could not be verified. The shelter runs a vocational skills programme to empower women and help them become economically independent. This was the only shelter that had some trustees actively participating in the running of the shelter. The shelter manager and shelter trustees are said to assist women seeking employment by finding them jobs as cooks or house-maids. This arrangement is only agreed if the confidentiality and the security of the woman is assured by potential employers.
The shelter also accommodates young girls sold for marriage. Young single girls are usually referred to SOS Childrens Village (an internationational charity) which offers free accommodation and education to orphaned children. At the time of the research visit, the shelter was accommodating two women from the NWFP under threat of honour killing, one child bride from Shikarpur, in interior Sindh, one woman from Azad Kashmir forced into prostitution by her husband, two victims of domestic violence – one from NWFP and the other from Karachi and lastly a woman released from Karachi women’s jail under the Law Reforms Ordinance 2006.
The shelter faced challenges dealing with women under threat of honour killings because they were unable to offer any form of protection to these women outside the shelter. Therefore women in these situations had no choices but to remain at the shelter on a long-term basis.
6.4.1 Case study: Rabia
The following case study was of a woman under threat of honour killing.
At the time of her interview in 2006, Rabia was 25 years old and a widow. She had a son who was nearly two years old. She was from the NWFP. Her father was a wealthy landowner and had always encouraged his daughters to have an education. She had been to university.
Her paternal aunt and uncle had been pressuring her parents to give her hand in marriage to one of their sons. During these discussions Rabia had expressed her wish to marry her cousin from her maternal side but the family refused because he was not a ‘syed’ (direct descendant of the prophet Muhammad). She was worried her parents might force her to marry someone against her wishes and therefore her cousin made arrangements for their marriage in 2002.
After leaving home her father registered an FIR against her husband alleging that he had kidnapped her. The police came to the house and took her husband. The following day he appeared in court and presented the couple’s ‘nikah nama’ (marriage certificate) to the judge who ordered his release.
Her father refused to accept the marriage and pressurised her husband to return Rabia home. Her maternal aunt was in regular contact with them and warned them that her father had hired men to follow her husband. Her husband was also receiving threats from her father. The couple had to move out of town but subsequently returned and secured accommodation above the courts. They believed that they would be safe there and no-one would harm them.
One day in 2004 her husband went out to work and moments later Rabia heard the sound of gunfire. The police came to her room and told her that husband had been murdered. She told the policeman she suspected her father was behind the shooting.
Rabia was told by her brother-in-law that threats had been made against her life. He took her to Swat and contacted an NGO in Peshawar who referred her to a shelter where she stayed for a year and a half.
During this period her father threatened her brothers-in-law. The eldest, a judge, who had supported her during the marriage fled to Canada for a few months following a gun battle outside his house. The police, who had been posted outside his house for six months, could not protect him. On his return to Pakistan he was posted to a different area for his safety.
Another brother fled to Karachi. Rabia’s youngest brother-in-law was shot and killed. Her father publicly admitted murdering her husband and brother-in-law but was not arrested or charged.
Rabia’s son was born in 2004 at the shelter in Peshawar.
Her father tried to trace her to the refuge and she believed that he wanted to kill her and her son. The shelter arranged for her to move to another city.
While this is a complex and difficult case, the following points can be noted:
Being a middle class and educated woman did not necessarily make it easier for the woman to live independently
Relocation within a different region did not necessarily protect the woman
Influential families have means of tracing and locating women
In this case the eldest brother-in-law was a judge but even he was unable to protect his brother, sister-in-law and nephew
The police failed to offer any protection to the woman and her son

6. 5 ‘Islamic’ shelters
In addition there is also shelter provision framed within an explicitly ‘Islamic’ approach.
Ghosha-e-aafiyat is a private shelter in Karachi that is run exclusively by private donations and in kind support. The shelter is run on Islamic principles and offers women free accommodation, food, clothing, medical and legal assistance. The women can stay at the shelter for as long as is needed. The shelter has a security guard at the gate with strict instructions not to allow any visitors. The shelter only accommodates women, girls and young boys. Boys over the age of five are sent to local madrassas paid for by the shelter. The four trustees of the shelter come from very comfortable backgrounds and run the shelter on a voluntary basis. They make up any shortfall in the running costs.
One of the trustees stated that:
“The shelter only admits women who are brought or referred to the shelter by someone so that the
woman’s character can be verified otherwise the woman is not admitted. We do not provide shelter
to women who are of ‘loose character’”.
This means there are no self referrals. The house rules displayed on the wall stated:
Your honour is our honour
You are not allowed out
You will have to pray at fixed times
You will have to go to bed at certain times
Only go to Doctors or the Doctor who visits the shelter and
Only allowed to visit families.

The residents are expected to comply with the house rules. The trustee said:
“On admission the woman’s family is informed and advised of the visiting hours – Friday 3-5pm. In
the last six months the shelter has evicted two women because they were ‘characterless’ and did
not follow the rules.”
The trustee was concerned about the image of the shelter as it was based in the community and needed to maintain its credibility.
The view of the shelter is that as women are having their basic needs met they do not need anything else. They should be grateful to Allah (God) for what they are receiving. They believe women should be disciplined and should follow the Islamic code of life. Another shelter called Jamaat-e-Himaytae-Islam is based in Lahore and is run in a similar manner, though it takes women referred through the courts.
6.6 Comparing shelters in Pakistan
“I don’t like being locked up. Women here sit and cry all day and talk about killing themselves but
there is no-one to listen to them. It is like a jail here.”
Whilst all shelters provide certain services, there are some differences between them and these can be understood mainly in terms of level and source of funding. Generally, privately funded shelters or those with religious affiliations provided better facilities. However Pannah, funded by multiple donors, has excellent living conditions and offers more services to the women than other shelters. As for Darul-Amans, the above quote from the resident and our own observations indicate that more could be done for women who access these services.
Although there were some commonalities between all the different types of shelters, the quality of provision varied considerably. The residents of some shelters complained about the poor diet they were given, overcrowded rooms and general poor living conditions, not having access to medical treatment, lawyers not appearing at court hearings and restrictions on their mobility.
The range and level of services offered to women, availability of key work sessions (particularly to women waiting desperately to discuss their cases), and general living conditions were all affected by the funding available to a shelter and these factors in turn impacted on the well being of the women.
One of the main problems with all the shelters is the lack of childcare provision. Childcare and education is extremely limited and in some shelters is non-existent. One main factor could be that some of the shelters with limited budgets are unable to provide this care, but even shelters who have sufficient funds do not seem to identify this as a need.
The other service that was obviously lacking was aftercare work with women. This was of particular concern because once women have reconciled or are forced to return to their husbands no contact is maintained with them. A woman resident at a shelter said:
“When a woman goes back to family someone should keep in touch with her because recently a
woman from the shelter returned home and her family physically assaulted her and broke both her
legs and then said now try and leave.”
It was essential therefore that someone should keep in touch with women for their safety and wellbeing.
In some cases there was evidence of women desperately wanting to speak to workers regarding their cases but not being allowed access to them for days or even weeks. Although all shelters offered counselling to the residents not all had in-house psychologists. Where a woman was in need of specialist psychological help (for example where she had been a victim of gang-rape, forced prostitution or forced marriage) she would be unable to access this unless there was a psychologist attached to the shelter. A lack of networking between shelters prevented women from accessing services in shelters other than where they were resident.
As discussed below, despite the fact that the majority of shelters did not send children to school, there was little evidence of structured work being done with children. Although some shelters provided some very basic education, children were usually missing out on a much needed education. The majority of shelters did not have childcare workers or crèche facilities. Unfortunately, none of the children in any of the shelters is offered counselling or support.
6.7 Evaluation of service provision
“Service provision for women is grossly inadequate.”166
Having outlined the range of shelter provision documented in Pakistan, we move now to consider participants’ assessments of how well these shelters functioned. There was a consensus amongst all the participants interviewed about the need for much more extensive service provision, particularly in the rural areas. Women from these areas had to travel hundreds of miles before reaching a service provider. The lack of service provision in these areas meant that women were unable to access services when needed and were therefore extremely vulnerable. By contrast, while there are a large number of NGOs in the urban areas these often appeared to be over stretched and under resourced. Some of the NGOs visited and researched were dedicated and experienced at dealing with issues affecting women, but due to funding constraints they had no choice but to limit the number of cases they could take on and represent.
While conducting the fieldwork, the impact of the significant shortfall in resources in preventing the setting up and functioning of services that are responsive, and that can be accessed easily and quickly became clear. All the NGOs claimed to be doing work on violence against women, but it was evident that not all of them had the infrastructure to deal with domestic violence. Some of the NGOs are aware of and understand the issues and legal obstacles facing women fleeing domestic violence, but others appeared to be inexperienced and lacking in awareness and understanding about women’s needs. This in itself is not unusual and reflects the spectrum, tensions and dilemmas often found in social care and health support services generally. However this does become problematic when services are extremely sparse, and in the context the rural-urban divide and with a complex legal system as unresponsive as it is in Pakistan. This leaves women in their communities and families extremely vulnerable and unsafe, and reinforces the notion that domestic violence is a private matter.
As indicated at the start of this chapter, legal aid is available to women seeking legal advice and representation. However, there are additional costs that are not covered by legal aid and which women
166 Interview with director of HRCP, Lahore, on 15. 6. 06
have to pay out of their own pocket. For example, a woman has to pay for documents such as the marriage certificate or the divorce certificate. If she cannot afford to do this she may be forced to wait for years to prove her status.
At the time of our visit to Behdood-e-Niswan in Faisalabad, we met an impoverished woman who had been granted a divorce but did not have the 500 rupees (approx £5) to pay for the divorce certificate. Yet without such documentation women cannot prove that they are divorced. Such lack of evidence may have more serious implications, under the Hudood Ordinances when the women attempt to remarry.
6.7.1 Accessing services
“To access services women have to travel long distances – how will she get there if she has no
money?”167
Women in rural areas often have no awareness of their rights, and in many cases held a variety of conceptions and definitions of what domestic violence means. They were both described as, and indeed discussed in their interviews, tolerating physical violence and verbal abuse because they were conditioned to believe that their husbands have a right to treat them in this manner. It was often said that it is culturally acceptable amongst men to give their wives a slap to teach them a lesson. Alongside their economically dependent status, then it is hardly surprising talk of ‘rights’ to these women might appear as something that they would find hard to understand.
Further, at a structural level, the urban – rural divide influences the distribution of resources. It would seem that there is little investment in improving service provision for women in rural areas because NGOs are mainly based in urban areas. As a shelter worker put it:
“Lahore is a city and women here are progressive but they are different in the villages. Women
cannot easily access services particularly in rural areas where there are no services and women have
to travel miles to access services.”
From the accounts of service providers in all regions it seemed that NGOs may initially take up cases but they do not have the resources to follow them up on a long-term basis. Rape victims are taken to court but are not offered any support. A resident at a shelter said:
“We sit here by the grid all day hoping that someone will call us and we can share our problems –
but there is no-one.”
As the director of HRCP described the difficulties:
“…if a woman flees her home where would she live? The shelters usually allow a woman to stay for only three months. In this society women cannot rent houses.”
Although women did not necessarily have any idea of what shelters were like prior to admission, once there they encountered difficulties which resulted in them having negative perceptions about the services. The women were told they would receive free legal representation, medical treatment, food and clothing, but (with the exception of food and the quality of this was often very poor) these were not always provided. If such things were provided this was usually done on an ad hoc basis.
There was genuine fear amongst a large number of women of being traced and murdered. Some of the women were unable to attend court hearings because of these fears and said the state did not offer any protection for them. As was seen in the case of Rabia above (case study five), she moved to several different areas and each time was located because of her family’s influence.
A further key point, in terms of life beyond shelter provision, is that service providers emphasised how a woman in Pakistan cannot lead a private life because wherever she lives or works people want to know where she is from and her husband’s or family’s details. The implications of this are considerable. It is one of the factors inhibiting women in leaving violent relationships. Women often only seek out services when they are extremely desperate and vulnerable.
167 Interview with service provider on 18. 5. 06
6.7.2 Perception of services: shelters and the police.
Participants emphasised that women have little protection, because they are not economically independent and as a result are less likely to be able to bribe or influence those who should be offering assistance. Here it is important to note the perception that women had of service providers, particularly the police and shelters, as this greatly influenced whether they approached these services. Almost all of the women victims/survivors interviewed for the study perceived the police in a very negative light. Participants in the focus groups conducted at shelters in Lahore and Karachi pointed out:
“The police were not even prepared to listen to me – they did not even protect me…If we could get
enough money and bribe police, the police would have been standing with us.”
Such sentiments reflect the widespread view of the police as corrupt and open to bribery. But what was especially emphasised was how issues such as domestic violence were not taken seriously and were perceived as a matter to be resolved within the family. In her interview, a worker from an NGO in Karachi said:
“If a poor woman goes to register an FIR she will be told to return home and they will say “What are you doing here?”He will be abusive and say it is a family matter and should be resolved within the family... Reporting a crime is a problem for educated people so how can an illiterate woman know what is happening?”
While women may have had low expectations of the police, many of their perceptions of the shelters were also negative. As one resident at a Government shelter illustrated:
“This is like a jail. They are not going to do anything here – nothing happens. They say they are
providing everything but they don’t “
Another resident complained about not being able to sleep and having severe pains and although the doctor was supposed to come and see her, s/he had not arrived. The rigid systems of control generated resentments and criticisms:
“How long can one stay in a shelter? Even if we were allowed to live here for an unlimited period
one cannot spend their whole life according to the shelter’s rules and regulations.”
6.7.3 Government vs NGO and private shelters
“The number of shelters available remained grossly inadequate given the needs of women, with
experts at several seminars identifying the need for safe housing as the most pressing concern of
women facing violence.”168
In an acknowledged context of shortfall in provision, the NGO sector and privately-run shelters try to provide a safe home for women in a country that offers little protection to them. Shelters were visited in two of the three regions covered by this report. In these shelters, the majority of women were from rural areas. One key difference between NGO shelters and Dar ul Amans is that the latter install metal fencing within their buildings to restrict women’s mobility. The impact on women who have endured traumatic experiences of being placed in a shelter that is meant to provide a safe and secure environment, and which then imposes restrictions on movement, should be considered. The government shelters are still largely regarded as, and referred to as, ‘sub jails’. The conditions could be considered as a contravention of women’s human rights – since freedom of movement and a right to independence and quality provision is greatly compromised.
There are some NGO run shelters that offer similar and perhaps better living conditions than Dar ul Amans, including one shelter in Lahore which is regarded as the first progressive women’s shelter in Pakistan. However, in general, policies and practices of controlling women’s behaviour and restricting their mobility reinforce the customs and practices imposed on women in society at large and limits the decisions they can make about how they live their lives.
Other shelters are set up under Islamic principles. Providers at a Muslim shelter in Karachi claimed that a woman’s life should be defined by Islamic principles. Provision was funded by, and indeed dispensed within, a spirit of charity and the workers felt that women at their shelter:
168 Human Rights Commission Pakistan – State of Human Rights in 2004
“…have plenty to eat and have accommodation and clothing – what more do they want?”
Many shelters claimed they had written policies and house rules but with almost no exceptions none was able to produce these. There was little consistency in practice between the shelters that were visited. The majority of the shelters saw their role as providing and meeting basic needs such as food, clothing, accommodation, legal representation and medical treatment. Our inquiries generated the response that none of the shelters involved residents on management committees or Boards of Trustees, nor were residents involved in decision making processes.
The shelters varied both in their practices and level of service they provided. At one of the Dar ul Amans a young woman told us she had previously tried to self harm and had been waiting for days to speak to the worker but was told that the worker was busy. She was desperate to speak to her because she did not know what was happening about her case and the frustration and fear of the unknown contributed to her experiencing great psychological stress. Often women were confined indoors and were therefore unable to access other services. Interviews conducted with residents at Dar ul Amans indicated that service provision within these shelters was grossly inadequate.
The majority of shelters restrict women’s mobility, often in the name of safety. There might be some validity for this given some of the threats women face, but what this does is to limit women’s ability to take some control over their lives. The policy of most shelters is to allow women out of the buildings only to attend court hearings or hospital appointments. This reinforces the male view that women should remain indoors as if they go out they may do something to dishonour the shelters. But the closed character of the shelters has attracted other criticism, including the charge that a number of shelters have developed into brothels.
Although there is recognition of the need to have services for women fleeing domestic violence, it remains the case that such services are developed and delivered in a way that reflects a patriarchal society. Ironically, in offering women fleeing domestic violence a relatively safe place to live, in essence women change from one level of dependence to another. They become dependent on the shelters and the shelters take on the role of the men in families – the protectors and benefactors of women. This gives women very little opportunity to be independent, strive for themselves, and build confidence and self-esteem.
However, there are examples of shelters that try to do things differently and do not view conformity as the solution, unfortunately as a result they often attract unwelcome attention. Dastak, the first progressive women’s shelter in Pakistan, has on numerous occasions been both threatened and attacked for providing shelter to women seeking justice. Yet, the accounts of survivors and providers indicated time and again that the two women who run the centre are seen as role models in defending women’s rights across Pakistan.
In most shelters visited there were inconsistencies between the workers accounts of service provision and the residents’ views of provision. All the shelters visited claimed to provide free legal assistance, medical care, accommodation, food and clothing. However, as one resident in a government shelter said:
“…women are left to die because they cannot pay for their treatment.”
Of the women interviewed in shelters several said they were extremely unhappy and wanted to leave. As a result of what what the women perceived to be the inadequacy of service provision, some of them had feelings of helplessness and felt suicidal. This was compounded by the fact that they did not know what would happen to them after leaving the shelter with no one to support them.
As regards legal assistance, in many of the shelters women did not have direct access to lawyers and information about their cases was passed on via the workers. Some women claimed that the workers were not updating them about their cases.
Residents at most shelters said there were no social activities other than at religious festivals or when received foreign visitors. One resident said:
“The shelter always makes great efforts when foreigners come to visit ”
Another said:
“…what do we get out of it – nothing. People speak to us and go away – nothing changes, no-one helps.”
This mismatch between women’s and workers’ perspectives tends to suggest that, although there were services available to women, these are not consistent or universally available to all residents. Both direct observation and participant accounts indicated that in some shelters women without status or connections, or an awareness of their entitlement, often received a poor service. Many of these women were from rural rather than urban areas.
6.8 Provision after the shelter?
Reconciliation, second marriages or “well wishers”were generally seen as the only solution for women fleeing domestic violence. Even Dastak, the progressive women’s shelter, engaged in these practices:
“The Crisis Centre offers mediation and reconciliation if a woman requests.”
The term ‘well wisher’ referred to male friends of women who had come to shelters. These men often supported women financially whilst they were at the shelter and in many cases married them afterwards.
Hence it would seem that women in shelters are limited in the choices they can make about their lives. Most of them are therefore either forced to return to violent relationships or remarry. Key factors here include their economic dependency on men, and lack of service provision and support after leaving the shelters. But policies in relation to working women and regarding children also play a key role. If a woman had children she would be unable to work and provide for herself and her children. The state did not offer any housing or financial assistance except for the Bait ul Mal fund, which is not always easily available. As a result, as one focus group participant commented:
“A woman often reconciles with her husband, returns to her family or re-marries.”
None of the women residents at shelters interviewed for the study were confident about finding work or living on their own without being dependent on a man. Some of the women survivors/victims interviewed were intending to remarry for that reason. They were adamant that they were not afraid of working hard to support themselves, but had arrived at the conclusion that they were unable to survive without any support. It is within these material/structural limitations that women elect either to reconcile or remarry.
The government makes no provision for a homeless single woman or a woman with children after their temporary stay at shelters. The woman can apply for rented accommodation if a male accompanies her but participants emphasised that this would make her vulnerable to sexual exploitation. The first question women are asked is ‘what is your husband’s or father’s name?’ thus reinforcing the wider assumption that a woman does not have an identity without a man – whether that man happens to be the father, brother or husband. It is therefore hardly surprising that although the perpetrators of violence may have been men, the solution or a way out of the shelters was again via men.
If the whole environment is one of secrecy, threat and intrigue, then it is not surprising that both women and children fail to thrive in shelters and often go on to experience serious mental health difficulties. If physical safety cannot be guaranteed women will continue to seek out reconciliation or opportunities to remarry or secure a ‘well wisher’, or even return to violent and abusive relationships because they do not see any alternative.
6.9 Mental health support
Although most shelters offered access to in-house counsellors or psychologists, our interviews with residents confirmed that this provision was only available on an ad hoc basis. Some residents who had previously self harmed or were suicidal were desperately waiting to consult or speak to someone about their experiences but found that nobody was available. Physical safety takes such precedence that anything that is invisible and not apparent gets marginalised and ignored. Emotional well-being and mental health emerged as two very neglected areas of service provision. Services focusing on emotional and mental well-being were in vital need of development and these should be accessible and available to every woman entering a shelter if resilience and recovery is their genuine aim.
6.10 Children in shelters
Exploring the provision for, or experiences of, children in shelters was not intended to be a primary focus of this study. However, it was an issue that was difficult to ignore because children figured in important ways for women and were a major reason why women either tolerated or, alternatively, arrived at the decision to flee domestic violence.
All shelters claim to have provision for children but our study found such provision was minimal. Moreover girls and boys are positioned differently. The study documented that the majority of shelters operate a policy of not accepting boys over the age of five. After this age boys are separated from their mothers. On admittance the mother is informed of this policy and has to then make a choice of being with her sons or accepting a place at the shelter. If the woman chooses to enter the shelter her sons are referred to the local madrassas or orphanages. This practice has not taken into consideration the impact this has on the children who may have been a witness to violence. Apart from the trauma of separation from their mother the children may have specific psychological needs because of their previous experiences in their homes.
Although most shelters have teachers for basic elementary and religious education, the children lack properly structured educational programmes. The majority of shelters claimed that they do not send children to local schools because they fear the children may get abducted. Within the shelters, there are no dedicated or specialist childcare workers and no other type of structured childcare provision to give women the space to focus on vocational training programmes.
Some of the residents at shelters visited for the study claimed they had no choice but to leave their children t home because they were unable to financially support them.
The lack of play facilities and opportunities for children, and the fact that children were very often also victims of violence, went unnoticed. Interviews with service providers at shelters indicated that psychological issues for children who have left abusive family situations, or have themselves been abused, are not addressed at all.
As indicated, a range of organisations – government, NGOs and independent sources, provide shelters. The shelters visited were mainly for single women, and married women with children, but there were also some cases of young girls who had been admitted. However, the girls who were allowed to reside at the shelters found that their needs were not always accommodated as the shelters had an adult focus and often struggled to balance their responsibility to the girls and abiding by the law.
An example that illustrates the inadequacies of placing and meeting the needs of young girls in adult shelters was noted on a visit made to one of the Dar ul Amans (government shelter). The superintendent took us to a room where a group of about 7-8 women and children were sitting. A young girl was also in the room. The young girl had been brought to the shelter the previous year when she was 7 years old. The parents had sold her to someone in the red light area. The superintendent said that the girl was physically and psychologically damaged and they did not know what to do with her. She had been through horrific sexual assaults and her internal organs had been damaged. The girl had been medically examined and needed an operation to repair her internal organs. The shelter felt unable to grant permission for the operation in case the girl did not survive. Hence the girl would have to live with no treatment and was experiencing an immense amount of pain.
6.11 Limits to the work of non governmental organisations
There are some significant limits to what the Pakistani NGO sector can achieve - not least to do with the structure and priorities of bilateral funding. The overwhelming picture emerging from our study is that the approach taken by a large number of NGOs is focused on providing short-term welfare services in the form of food, clothing, shelter and support. An INGO participant interviewed for the study in Islamabad commented that ‘The approach is very welfarist.’
The director of a major NGO claimed that ‘there are over one Lakh (100,000) NGOs in Pakistan’ but of course these vary considerably in their functions and practices. Many of these are set up and funded through families, philanthropists, religious institutions and INGOs. The ethos of the NGOs is influenced by their funders, many of whom have conservative values and subscribe to traditional views about gender and gender relations. In such contexts women’s honour can be viewed as more important than any violence they experience.
Here it is important to note that although the majority of the NGOs identified and visited for the study worked with victims of domestic violence, very few specialised in women’s rights. Many of the service providers consulted were critical of other service providers and described them as being inadequate. Another INGO interviewee took the view that ‘services [in Pakistan] are grossly inefficient.’
Some NGOs however have played a significant part in raising awareness of violence against women and the lack of protection provided by state agencies.
6.12 Harassment of domestic violence service providers
“Women can’t even get out of the village so there’s no possibility of getting there. Also there’s a
sign outside the crisis centre so everyone knows that it’s there. Even female workers e. g. legal aid
workers who go into crisis centres are harassed; their house have been set alight; their children
kidnapped. It’s astounding that the address is not even kept secret.”169
The fieldwork carried out for this study highlighted that some NGOs in Pakistan are working under very difficult conditions and are sometimes implicated in cases. For example during 2005 we met with the director of Struggle for Change (SACH) who had been implicated in a case of a woman whose children had been abducted from her by her husband. The director had produced substantial evidence to the police of the threats made against her and the woman but the police failed to take any action against the husband. The husband was an ‘influential’ man and bribed the police to register a false case of abduction against both women.
There were other participants in our study who had similar experiences. The director of the Progressive Women’s Association noted: ‘I was booked under Hudood laws for three years before being acquitted.’ Other service providers recalled being harassed when working at well-known activist organisations. One ex-worker, who was now employed by a major INGO, claimed she was receiving calls every day saying ‘your son will be killed’. She brought this to the attention of a government minister and the Superintendent of Police but was not given any protection.
This type of harassment has wider implications for NGOs and the women they are trying to protect because it tends to limit workers’ involvement in cases due to fear of the consequences of their actions.
The interference and influence of politicians to extract information about the whereabouts of particular women is a consistent problem both women and workers in shelters have to face. A service provider claimed: ‘politicians think they have a right to get involved in cases and demand information to be disclosed about particular residents.’ If access or information is denied to politicians, the workers are threatened. This has at times increased the insecurity of both workers and women residents. The women are sometimes given pseudonymns to protect their identities. The above worker added that:
‘even the guards protecting the shelter are not to be trusted!’
6.13 International non governmental organisations (INGOs)
The role of INGOs in Pakistan has been quite significant in making some progress towards improving the lives of women in Pakistan. This has occurred through the funding of a range of projects and programmes to raise awareness around gender based violence. These organisations have also supported campaigns such as; the campaign to repeal Hudood Ordinances, against forced marriages and honour killings. They have also developed programmes which aim to sensitise the judiciary and the police to women’s rights.
Although initiatives and funding are made available to run short-term programmes, there was no evidence of long-term measures being taken to sustain any changes that may have occurred in improving the lives of women. During the course of the fieldwork the researcher met with INGOs working on issues of violence against women but they did not appear to address issues of housing provision, of children’s needs within shelters, or the training and empowerment of women. There appeared to be little consideration of the longer term impact of violence on women and children.
169 Interview with Deputy Director, Development Services; British Council July 2006
6.14 Comparing shelters in Pakistan and the UK
There are some commonalities between shelters in the UK and Pakistan which will be described here. We shall also highlight some examples of good practice implemented by shelters in Pakistan.
The majority of the refuges in the UK are run on limited funds and experience staff shortages. The refuges’ practices are very similar in terms of confidentiality and visitor policies.
Unlike the UK, however all Pakistani NGOs had men involved in services for women. Shelters too had male members on their Boards. The male members did not have any direct contact with women, but it was seen as necessary to involve men in order to gain credence and support. The progressive NGOs also had men working on issues related to violence against women but had women leading on these issues.
Whilst the distribution and quality of provision in Pakistan is in many respects inferior to that of the UK, it is important to note features of practice that are, in fact, better than the UK. Some shelters in Pakistan, for example, offer immediate access to lawyers, counsellors and psychologists. This is generally not available in the UK, where women are placed on waiting lists for referrals to counsellors. As for legal advice in the UK there are sometimes long delays in referring women to lawyers specialising in particular areas of the woman’s needs which often results in women not receiving proper advice. One other crucial difference between shelters in Pakistan and the UK is that the former never turn a woman away, whereas in the UK shelters do have the option of turning women away.
The chart below illustrates some of the main similarities and differences between shelters in the UK and Pakistan.
Table 8: Comparison of Shelter Characteristics in the UK and Pakistan
SERVICE/PROVISION
UK
PAKISTAN
Childcare
3
8
Aftercare
3
8
Food
Women have to pay
3
Medical
3
Poor provision
Education
3
618
Employment
3
Very Limited
Rehabilitation
8
3
Counselling
Based on referrals
In-house
Reconciliation
8
3
Confidential Location
3
3
Visitors
8
Family (in govt shelters)
Mobility
3
Not allowed out (except Dastak and Pannah)
Maximum Age for Boys
11
5
Funding Source
Government
Govt, Private, Zakat
Key Worker
3
8
Lawyers
Referrals
Immediate
Male Presence
8
Drivers and Guards

6.15 Overview
Visits to and interviews conducted with residents and service providers indicated that some of the shelters in Pakistan were obviously overcrowded, and with poor facilities. There was a clear division between provision funded by governmental and non-governmental sources. In most cases there was no key worker system, poor working conditions, no case work supervision, and no training or worker accountability. The workers appeared to run the shelters with very little input from trustees except for one shelter where regular meetings were held and communication between shelter manager, workers and trustees took place. Nevertheless, some areas of practice appeared to be comparable to, and even more accessible and responsive than UK service provision, notably in relation to the speed of initial access to legal advice and in some cases to initial psychological support.
Analysis from participants’ accounts also highlights that in Pakistan life for a woman after leaving a shelter often means returning to the violent situation she left, remarriage or returning to her family if they will have her. In some cases women are open to sexual exploitation in order to support their children because there are no other provisions available to them.
Overwhelmingly what emerged from the interviews with providers and shelter residents across all sectors of provision is that there are two key obstacles for women seeking shelter that prevent them from living independently: rehousing and financial assistance. Unlike the UK, Pakistani agencies (at both governmental and non governmental organisational levels) do not help women with rehousing or financial assistance after leaving the shelters. In the UK women are offered state assistance whereas no such provision is available to women in Pakistan except Bait-ul-Mal. It is within these limitations that women have to make choices about their future and the future welfare of their children.
However, if adequate provision is made available it is clearly not impossible for a woman to live on her own, although as indicated earlier she will be very visible, under suspicion as a ‘lone’ woman, and vulnerable to harassment and exploitation. If a woman’s basic needs are met (for example accommodation, financial assistance and protection) then a woman can survive.
It is widely known that (notwithstanding their lesser status) women in rural areas are the main breadwinners. If provided with adequate means they work hard to support themselves and their families, countering many of the negative perceptions in Pakistani society about the abilities of women. However, it is presently unacceptable within Pakistani society for a woman to live alone, or as a lone parent. This discourages a large number of women who could live independently as they fear they would be labelled a ‘loose woman’ and suffer harassment and possible attack as a result. This does not only reflect on their ‘izzat’ but impacts on their life as well as on those of their siblings and children.
At one of the shelters in particular the class division was apparent and women from poor backgrounds and women from middle class backgrounds had their own separate circle of friends. This class division affects the initial access a woman has to the shelter, her ability to access services once there, and the situation she faces after leaving the shelter. Knowledge of women’s rights, services available to victims of violence and access to resources are all issues affected by a woman’s socio-economic background.
Finally, it is important to note that the picture of services that has been documented included some of the best examples of practice in Pakistan. Even Dastak, the progressive women’s shelter, would benefit from increased funds. The shelter needs refurbishment and a larger building in order to meet the heavy demand on their limited resources. Whilst the crisis centre and the shelter jointly are internationally acknowledged for their work in supporting women, there is still considerable room for service and practice development.
Arfa’s case
Arfa’s father was in the army. She lived with her parents, three brothers and two sisters at their home in Azad Kashmir. She studied until class 8, after which she remained at home with her family.
Arfa left home after being raped and sexually abused by her father. He started abusing her when she was fourteen years old. He once took Arfa to hotel frequently visited by the family and raped her. Arfa passed out during the assault, and when she regained consciousness her mother asked her what had happened to her, to which her father replied that she had had an accident.
She tried to tell her mother about the incident and the abuse but her mother refused to accept it. Her father then started abusing her in the presence of her mother who did nothing to protect her.
Arfa tried to get help from her neighbours but they all refused to come to her aid as they were afraid of her father and what he may do to them.
In June 2005 she left home because she could not take the pain and suffering any longer. She managed to find 1200 rupees (approximately £12) around the house. Arfa then walked for miles until she came to a house and knocked on the front door to ask for some water. The woman who opened the door wanted to know what had happened to her. Arfa told the woman about the abuse she had suffered over the years by her father. The women made arrangements for Arfa to go into shelter.
Upon arrival at the shelter Arfa filed a criminal case against her father and at the time of our visit the case was still pending.
Arfa’s mother is pressuring her to drop the case against her father, claiming that she will not be able to cope if he is sent to prison.
Arfa was very distressed and uncertain about her future. The shelter had told her that once her case was concluded she would have to leave the shelter. She had no where to go and was worried about how she was going to survive.